Technical PM
Yomly • 02/2022 – Present
- Own client/internal content for B2B HR tech enterprise SaaS for HRIS HRMS & payroll automation.
- Delivered 10+ features and visually-engaging product decks, tech specs enabling sales to 120+ demos.
- Raised product satisfaction scores by 40% as measured by post-demo surveys (800+ responses NPS), created templatized content in Zendesk, guiding finance stakeholders in time-restricted runway (we're backed).
- Slashed release cycle by 2x from 4 to 2 weeks per deploy working cross-functionally with engineering, UI/UX design and professional services in Agile Scrum sprints to build workflows in data pipelines, pensions, end-of-service, payslips, report integrations, writing Jira user stories, product roadmap, Figma mockups and A/B tests.
- Achieved 70% automation of support requests (200+ tickets weekly) resulting in a 60% reduction in manual workload hours by building AngularJS dashboards interfacing with MySQL, Flask, and GraphQL APIs.